HOW TO ORDER PROMOTIONAL PRODUCTS

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Before learning about how to order, you'll need to understand how our industry works. Like the vast majority of companies that sell custom lapel pins, custom medals and business promotional items, we are a distributor. That means we do not make anything. Reputable distributors belong to a trade association called the Advertising Speciality Institute that allows us to connect with top tier suppliers all over the world.  We have been a member 14 years. 

 

STEP 1: WHAT ARE YOU LOOKING FOR? 

Most people arrive at our door with a specific need. Others customers need ideas. We are here to help. Take your pick of viewing our product pages or simply pick up the phone and we'll get started. It helps if you arrive at our door with a budget in mind and  art in the proper format. 

 

STEP 2: SOURCE THE PRODUCT FROM A REPUTABLE SUPPLIER AND PROVIDE A QUOTE

After nearly 15 years in the business, this has become easy for us. We only work with suppliers we trust and have performed for us in the past. We also try and keep things Canadian due to currency fluctuations and to keep shipping costs low.  Our quotes outline the unit price, set up fees and an estimated shipping cost. 

 

STEP 3: SEE WHAT YOUR LOGO LOOKS LIKE ON THE SELECTED PRODUCTS

Our proofing process is very detailed and accurate. The proof shows your product number, imprint size, imprint location and quantity. We use this document to order from so be sure that its perfect before approving. We require a signature on your art proof to proceed. 

 

STEP 4: ORDERING

Once you have worked out all the details of your order, we ask for a deposit or full payment depending on the size of the order.  Once you have paid your deposit and approved your art, we get the factory to make your product. It typically takes 2-3 weeks for the product to arrive at your door after we order. Our logistics team checks in frequently with the supplier to ensure on-time delivery. They also round up tracking numbers and inform you of the shipment details as soon as we know. 

 

STEP 4: THE SWAG ARRIVES!

We watch the shipent arrive and we typically call you within 24 hours of arrival to ensure everything is "as it should be".

 

 


 

ARTICLES ABOUT THE ORDERING PROCESS

 

PART 1: THE SKINNY ON THE SWAG BIZ

PART 2: HOW LONG DOES MY ORDER TAKE?

PART 3: ART MOCK UPS, APPROVALS, COLOR MATCHING AND FILE FORMATS

INFOGRAPHIC: WHICH CUSTOM LAPEL PIN PROCESS IS RIGHT FOR YOU?