**Pricing and product information on the website is subject to change without notice.**

Do you do RUSH ORDERS?

You can mention your rush order date to us, but no one does their best work under pressure, so we like to have that full 12-15 business days to produce your items.

What are the turnaround times?

12-15 business days (please inform us of your in-hands date or deadline)

What happens after I fill out a QUOTE form?

Once you fill out the quote form, it will go to one of our joyful client service reps, who will review your order and contact you via email with any questions through email during regular business hours. 

How long are quotes valid for?

Our quotes are valid for 30 days unless otherwise stated on the quote.

Quotes for USB drives are valid for 1 week only, as the pricing of USB drives fluctuates daily.

What happens after I place my order online?

The order gets sent to our delightful client service reps, and they will place it for you. 

A confirmation email will be sent to you when the order is placed.

What format can I submit my art in?

Please submit vector art in .ai, .pdf, or .eps formats. 

If you don't have these files, no worries; we will redraw your art, free of charge.

Artwork is FREE - up to 5 proofs. After 5 proofs, we charge $5.00 per proof for in-house art time.

Where do I submit my art?

Artwork can be uploaded through the checkout system or emailed to info@ultimatepromotions.biz or sent to your dedicated client service rep.

How do I approve my art?

Artwork will be prepared for your approval - you will receive an email from Adobe Sign with an art proof, which you will have to review carefully online. 

Please sign and send back to your diligent client service rep.

Once received with payment we will order your items.

How do I pay?

We accept payment via E-Transfer, Cheque, Visa, and MasterCard through our secure payment portal.

Purchase orders are accepted at the discretion of the accounting department.

For all purchase orders, our terms are Net 30. (Government clients have exceptions.). Overdue payments will result in the revocation of terms.

Can I get an art proof before production?

Yes, we always send out a proof for you to review and sign off on prior to your order going into production. 

You must review this proof thoroughly. Once you have signed your proof, we are not responsible for any spelling errors or omissions that you have approved.  

Pins and medals can get a pre-production photo or video free of charge if needed.

Please ask your tireless client service reps for these before you place your order.

Can I PMS match?

Yes, if you have a specific PMS colour you wish to use, please let us know. 

Otherwise we will match as best as we can to your design.  

We use the Pantone Matching System ( PMS ) coated for all imprint colours.

What are set-up charges?

 Set-up fees are the fees used to pay for the labour and materials used to create the mold for your design.

These could be for the medals/pins/coins itself or even for adding a silkscreen to the design.  

Lapel pins, coins, and medal molds are kept on file for up to 3 years with our factory, whereas merch items are kept for around one (1) year with our trusted suppliers.

What sales tax will I be charged?

Sales tax is charged as per the province of delivery.

Only First Nations orders with delivery to a reserve or some government departments are exempt from sales taxes. 

Please provide your tax numbers previous to your order.

What are shipping times?

Production times vary from item to item. 

Keep in mind that manufacturing production times are based on business days—most manufacturers do not work or ship on weekends. 

Shipping times will vary based on the shipping method chosen by the factory as well as the ship-to and ship-from locations.

All orders are sent via courier—UPS, FedEx, Purolator, or local courier if applicable. 

Can I ship to my PO Box?

No, orders cannot be shipped to a P.O. Box.  Physical addresses only.

Can I ship my order in split shipments?

Yes, orders can be shipped to multiple locations but note that extra shipping fees will apply.

Let your stunning client service rep know and they will be happy to help organize this for you.

Can I ship internationally?

Shipments outside Canada and USA are quoted on a case-by-case basis and may be subject to additional customs and duties charges.

Speak directly with your conscientious client service rep to see if your country will qualify.

Can I get samples?

Please contact us if you are interested in obtaining a sample of a particular item.

We are happy to provide a sample to you once you have had a chance to talk with one of our zealous client service reps about pricing, imprint possibilities, and shipping costs for the product you are interested in. 

We like to ensure you have an idea of the product and whether it fits your needs and budget before ordering a sample.

Samples are usually sent to you free of charge and generally are yours to keep.

In the event we require a sample returned, we will let you know.

Samples CANNOT be shipped to a P.O. Box—courier delivery requires a street address.

Can I cancel or change my order?

Orders can be cancelled at any time PRIOR to going into production.

We cannot accept cancellations once the imprinting process has begun.

If you need to make changes to your order for any reason, please let your industrious client service rep know right away.

Should I check my item when they arrive?

Most definitely!  When you receive your merchandise, please go through it carefully—even if you do not intend to use it right away.

• INSPECT

• COUNT

• CROSS REFERENCE  

If there are any issues with your order, please contact your persevering client service representative at 1-866-661-9696 upon receipt so that we can deal with it right away for you!

THANK YOU FOR YOUR BUSINESS - Ultimate Promotions Team!